Got Questions? Oh Good! We’ve Got Answers.
Here are a few of the most common questions we get about ordering custom heart candies. If you don’t find your question here, feel free to email us at firstname.lastname@example.org, or through our Contact page.
What are the color options and how many do I get to choose?
Our custom heart candies come in seven colors/flavors:
- White (mint)
- Orange (tangerine)
- Yellow (mango)
- Pink (watermelon)
- Green (lime)
- Purple (passionfruit)
- Blue (mixed fruit)
Please note that flavors are subject to change and if you need something specific please contact us at hello @ mycustomcandy.com prior to ordering.
With every order you can choose up to three colors. If you would only like one or two colors that is fine too.
Will my message fit on the candy and how do I know it will look good?
Your candy can be printed with up to three lines of text, with 8 characters on each line. Need 9 characters or something slightly different? We may be able to accomodate you. Please email us at hello @ mycustomcandy.com or use live chat and let us know what you are trying to accomplish!
Messages will be randomly assorted on your chosen colors and some messages may print off center.
What are the candy hearts ingredients and nutrition facts?
Dextrose, Dextrose with maltodextrin, Stearic acid (plant-based), Natural and artificial flavors, Magnesium stearate (plant-based), Natural & Artificial colors.
Per 4 pieces: 60 calories / 5% carbohydrate
Are the candy hearts and mints Kosher?
All the ingredient are Kosher but the product is not certified Kosher.
Are the candy hearts and mints Vegan?
Our candy hearts are vegan with the exception of the purple flavor. Our square white mints are vegan.
How much candy does it take to fill a jar?
350 pieces of candy will fill a jar approximately 700ml or 24oz.
Where do I specify the colors and text that I want for my order?
Please specify the custom messages and colors that you want in the fields provided for this before you click “Add to Cart”.
Can you ship outside of the United States?
We standardly ship to the United States and Canada. For international orders we require a minimum $500 order and we only ship via Fedex. Please email us at hello @ mycustomcandy.com for a shipping quote. We cannot guarantee delivery dates for International orders as we do not have control over possible customs delays. We can guarantee a ship out date and give you the carrier’s delivery estimate but we cannot be responsible for guaranteeing the date you will receive the candy.
How soon will I get my custom heart candy order?
Orders typically take 2-3 weeks for bulk hearts and 2-5 weeks for custom packaging. Please contact us if you have an exact deadline and we will do our best to accommodate you. Delivery dates are not guaranteed unless received in writing – please email us at hello @ mycustomcandy.com if you need by a certain date.
Can you ship Worldwide including Canada and Australia?
Yes, we can ship to almost anywhere in the world. We require a $500 minimum order for shipments outside of the United States and Canada and we use Fedex for international shipments. Please email hello @ mycustomcandy.com for an international shipping quote.
What is your Return/Refund Policy?
Please contact us if you have changes or need to cancel your order. If it has not been processed yet we will be happy to cancel your order and provide a refund. If the order has already been produced there are no returns/refunds. If you are unhappy for any reason please contact us as hello @ mycustomcandy.com and we will do our best to make it right for you!